Returns & Refund Policy

1. 7-Day Unopened Return Window

We want you to be completely satisfied with your luxury purchase. You may return any eligible product within 7 days of delivery, provided that:

• The perfume bottle is unopened, unused, and in its original cellophane-wrapped box.
• The factory seal, serial number, and batch code stickers are fully intact.
• The original delivery receipt or order reference number is presented.

2. Opened Goods Hygiene Policy

Due to strict hygiene, cosmetic safety, and authenticity standards, perfume bottles that have been unsealed or sprayed cannot be returned or refunded unless there is an authentic manufacturing defect (e.g., non-functioning atomizer nozzle or structural bottle leak). Personal scent preferences do not qualify as product defects.

3. Damaged or Incorrect Item Claims

If you receive an incorrect fragrance or a bottle damaged during courier transit:

1. Photograph or record a short unboxing clip showing the damage and batch number.
2. Notify our support team within 24 hours of delivery via WhatsApp or email.
3. We will arrange a free exchange pickup and immediately dispatch your replacement.

4. Refund Processing

Once your returned package is received at our Dhaka hub and inspected for seal integrity, approved refunds are transferred within 3 business days via bank transfer or mobile financial services (bKash/Nagad) to your nominated account.