Help & Clarifications
Frequently Asked Questions
Everything you need to know regarding authenticity, shipping, and ordering.
Are all perfumes sold in our boutique 100% authentic?
Yes. Every single perfume offered in our collection is guaranteed 100% authentic. We source directly from authorized regional distributors and verified supply channels. All bottles carry original brand batch codes that can be verified on checkfresh.com or cosmeticswizard.net.
How does Cash on Delivery (COD) work?
With Cash on Delivery, you do not pay anything online when placing the order. When our courier partner delivers the package to your address, you inspect the outer parcel and hand the exact cash amount to the delivery rider.
What are your delivery timelines across Bangladesh?
Inside Dhaka Metro, deliveries typically arrive within 24 to 48 hours. For destinations outside Dhaka across all 64 districts, delivery takes 48 to 72 hours via our courier network.
What are the shipping charges?
Inside Dhaka Metro, the delivery fee is ৳60 BDT. For all areas outside Dhaka Metro, the delivery fee is ৳120 BDT. These rates are clearly itemized during checkout before you confirm.
Can I open the perfume bottle and test the spray before paying?
Due to courier security protocols and brand resale restrictions, delivery agents cannot allow unsealing the perfume's outer cellophane wrapping before payment. However, if the package arrived visibly damaged, you can refuse the parcel immediately.
What is your return and refund policy?
We offer a 7-day return policy for sealed, unopened products in their original manufacturer packaging. If you received a defective nozzle or an incorrect item, contact our support team within 24 hours of delivery for a free replacement.
Still have questions? Speak directly to our fragrance advisors.